Voice & Data offers a world-class voice over IP (VOIP) service at cost-effective rates. The primary drive behind the VOIP service is to provide clients with substantial savings on their voice communication costs. We consider the quality of our clients’ calls to be non-negotiable.
We aim to provide you with the best possible service at all times. Voice & Data has implemented proven carrier-grade equipment and billing systems to ensure the highest quality of service. The use of multiple redundant links and interconnects ensure that your call will always reach its destination. Voice & Data has been awarded an IECN licence and IECNS licence during 2009.
After investigating the various data networks we have decided to make use of the MTN NS ADSL Data platform due to superior quality and cost considerations. We have also been awarded our Regional number range allowing for calls to be terminated on the Voice & Data network, allowing us the opportunity to offer this numbering range across our installed base. The billing component of our network allows for an online web portal where customers can access their telephone bill online.
Audit analysis is carried out on a consistent basis whereas the customer’s usage is cross-referenced with network charges, making sure that our customers are charged for the correct usage at the correct tariffs. Telephone abuse monitoring also enables companies to identify and contain problem areas where this takes place.